IT service management (ITMS) is simply how IT teams manage the end-to-end delivery of IT services to customers.
This includes all the processes and activities to design, create, deliver, and
Csupport IT services. The core concept of ITSM is the belief that IT should be delivered as a service.

Due to their day-to-day interactions with IT, people often misconstrue ITSM as basic IT support. On the contrary, ITSM
teams oversee all kinds of workplace technologies, ranging from laptops, to servers, to business-critical software applications.

ITSM generally consists of several core processes, as defined by
ITIL – the most widely accepted framework for ot approach to ITSM.

SERVICE DESK

SERVICE DESK IMPORTANCE

If your team takes the service desk approach, choosing the right service desk software for
your organization is critical, as it is a foundation of ITSM. The service desk serves as the
interface between customers and the IT team.<

Of course, features like knowledge management and reporting are critical in a service desk
solution, but you’ll also want a service desk that’s easy to use and set up, enables
collaboration, and adapts to your needs. That way, your IT team can deliver excellent support
– and value to the business – quickly.

And even if your team takes the service desk approach, having a tool that helps you keep
track of what issues come up and who is solving them is crucial. With a dedicated service
desk tool, your IT team can be more transparent, collaborative, and efficient.

MANAGED ENVIRONMENT

WHY CHOOSE US?

• OPERATING SYSTEM PROVISIONING AND LICENCE MANAGEMENT
• MANAGED SERVER: 24/7 ADVANCED MONITORING
• LICENSING: WINDOWS AND SQL LICENCES
• IaaS USER PLANS THAT ARE SUPPORTED
• VM SNAPSHOT MANAGEMENT
• ADDITIONAL SAN STORAGE CAN BE PURCHASED (PER GB)
• ADDITIONAL NETWORK TRAFFIC CAN BE PURCHASED AS A TOP UP
• PATCH MANAGEMENT